Case Studies

Gillian Pearson, Head of Primary Care Network Development and Partnerships

Gillian is the Head of Primary Care Network (PCN) Development and Partnerships at Taurus Healthcare, a GP federation based in Herefordshire. Gillian’s role focuses on personalised care, community development, health inequalities, and relationship building across networks...

Sam, Voluntary Sector Organisation Manager

Sam (pseudonym) is a manager in a not-for-profit organisation. Their local community has high levels of deprivation and experiences stark inequalities in terms of health and social care outcomes...

Melanie, Social Prescriber Link Worker

Melanie is a Social Prescriber Link Worker working for Arun & Chichester Citizens Advice in the South-East of England. She helps people take control of their health and wellbeing...

Helen, Senior Project Manager and Clinical Lead

Helen is a Senior Project Manager and Clinical Lead for a small company that specialises in improving residential nursing care in the East of England. Helen thought that the programme was fantastic, motivating and empowering. Overall, her confidence and knowledge have increased, which has enabled her to take more risks and push boundaries...

Lee is the Bassetlaw Place-Based Partnership Programme Director within the Nottingham and Nottinghamshire ICB

Along with colleagues from the Local Authority, Primary Care and the voluntary and community sector, Lee took part in the regional Leadership for Personalised Care programme in 2021. The content input and protected time enabled the team to discuss the future roll out of personalisation within Bassetlaw and how to work towards delivering a truly person centred, personalised, approach to service redesign and co-production of services...

Karen, ICS Programme Lead

Karen is the ICS Programme Lead for the Community Deal within the Frimley ICS. The Community Deal is one of Frimley’s six key ambitions and aims to build relationships with communities to co-produce solutions to local issues. Karen felt, participation in the regional LPC programme with colleagues led to a number of changes including changed mindsets, co- produced principles underpinning personalisation and a significant increase in personal health budgets...

Prince, Integrated Care Transformation Senior Manager

Prince is the Integrated Care Transformation Senior Manager within the Royal Borough of Windsor and Maidenhead (RBWM). Prince along with colleagues working locally attended the regional Leadership for Personalised Care programme in 2021, at a time when place-based teams within the ICS, were accelerating their local personalisation journey. Prince has found many benefits from attending the programme that have led to changes in his area including developing stronger community relationships which has led to a system wide framework for embedding personalisation...


Being part of the programme has been the defining moment in my life and my career. I felt for the first time that there were actual theories backing up my approach and philosophy of working with people. I had many ‘a-ha!’ moments and my confidence and determination to focus on what really matters grew as a result.

The little thoughtful details, the moments of huge constructive challenge, the opportunity to dig deep and allow for self-development and the long-lasting connections made with colleagues — they have all contributed to the programme offering me a firm foundation to focus on what really matters in NHS and social care provision.

Debs Carter Touch Network

It was an opportunity for me as a patient leader and from a small charity; we would not have had the opportunity to access training programmes normally as they are costly or oversubscribed.

As a south Asian patient and community health campaigner the main learning was to explore greater collaboration, address inequalities in health, learning about health policy and most importantly networking.

Kirit Mistry Chair, South Asian Health Action

The programme enabled me to make contact and build relationships with colleagues from across the country who were all equally committed to tackling health and other inequalities; to developing co-production in meaningful ways; and to reaching out beyond our usual networks to learn.

The programme introduced me to loads of great research and inspirational projects where people’s lives changed for the better, by taking control of their own choices, and focusing on their strengths not their needs or apparent deficits. It taught me a lot, and helped me to value my own experience, among other experts by experience.

Pippa Corner Assistant Director NHS Vale of York CCG

The course was important to me as I really felt that having a deficit approach to individuals who use service and communities is unhelpful and detrimental. It helped to reaffirm my beliefs and give me more skills, knowledge and confidence in challenging systems within my own organisation and other partner organisations and commissioning bodies.

The course impacted my work as I went on to lead some core areas of the business in my organisation where real lasting changes were made.

Sharon Fairhurst Regional Head of Operations, Making Space

As a committed NHS professional with a strategic focus I recognised I needed to truly understand the principles and goals of co-production and what it means to develop community approaches to health and wellbeing. This I realised through the LECPC programme – I was given a fantastic learning experience, a varied programme of speakers and facilitators alongside learning innovative and necessary concepts with a superb peer network to share, support and challenge our own thinking.

James Carter NHS England and NHS Improvement – South East Region

It was a wonderful experience for personal and professional growth. The course emphasised the need for leaders to go back to first principles and work collaboratively with people and communities to secure the best possible health and social care outcomes.